What we collect, why we collect it, who else touches it, and what you can ask us to do about it.
This summary is here to be useful, not to replace the full policy below.
CLEAR Super Coach is operated by Get CLEAR Leadership, LLC ("CLEAR", "we", "us"). We are the controller responsible for personal information handled through the app and this website.
There is one important exception. Where your employer has purchased CLEAR Super Coach for you, your employer is the controller of the coaching records created inside their organisation account, and we act as their service provider. That distinction changes how you exercise your rights, and section 14 explains what it means in practice.
This policy applies to the CLEAR Super Coach apps for iOS and Android, this website, and the accounts, administrative dashboards and support channels connected to them.
It does not cover the physical CLEAR Performance Coaching card deck, which collects nothing, or third-party websites we link to, which have their own policies.
CLEAR Super Coach asks you to enter details about the people you manage: their name, their role, and your own description of a performance or behavioural situation involving them.
The people you write about are not our users, and they have not agreed to anything with us. When you enter information about a team member, you confirm that you are entitled to do so and that you will handle it according to your employer's HR and privacy rules.
A practical rule: write about your team members as though they will read it, because in many places they have the right to.
We hold this information on your behalf and use it only to provide the coaching features you are using. We do not contact the people you write about, we do not build profiles of them for any other purpose, and they do not receive marketing from us.
If someone you have written about contacts us directly, we will refer them to you or to your employer, because we cannot identify or act on their records without your involvement.
We do not use advertising identifiers. We do not run advertising. We do not track you across other apps or websites, and we do not allow anyone else to do so through our app.
Two features send your content to AI services so that the app can respond to you.
We use Microsoft's enterprise Azure OpenAI service rather than the public OpenAI API. Microsoft does not use your prompts or your content to train its models. Neither do we. Your coaching content is never used to train any model we build or operate.
Audio you record during a role play is used for one purpose only: converting your speech into text so the conversation can continue. We do not use recordings for any other purpose.
AI output is practice material, not advice. The responses, scorecards and debriefs are generated text. They can be wrong, and they are not professional, legal, medical or human resources advice. Decisions about a real person on your team remain yours.
We will not use your information for a materially different purpose without telling you first.
Where UK or EU data protection law applies to you, we rely on the following bases.
| Purpose | Legal basis |
|---|---|
| Delivering the app and its coaching features | Performance of a contract |
| Security, fraud prevention, diagnostics and product improvement | Legitimate interests |
| Push notifications and microphone access | Consent, which you can withdraw at any time |
| Retaining records we are required to keep | Legal obligation |
Organisation accounts include an administrator role. An administrator can see:
An administrator cannot read the content of an individual manager's coaching journal, the challenges they have described, or their role play transcripts.
Your employer sets its own rules about how the app is used at work, and those rules apply alongside this policy. If your employer ends its agreement with us, the handling of the accounts and content in that organisation follows the terms of that agreement.
We share personal information with the providers below, under contract, only for the purposes described in this policy, and only to the extent they need it.
| Provider | What they do for us |
|---|---|
| Google Cloud Platform | Hosts the application backend |
| MongoDB Atlas | Database hosting |
| Amazon Web Services (S3) | File and document storage |
| Microsoft Azure OpenAI | Generates AI responses for Diagnose and role play |
| ElevenLabs | Converts recorded speech to text |
| Twilio SendGrid | Sends account and service emails |
| Expo | Delivers push notifications |
We may also disclose information where the law requires it, where it is necessary to protect our rights or someone's safety, or to a buyer as part of a merger or acquisition, in which case this policy continues to apply until you are told otherwise. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
CLEAR Super Coach is operated from the regions listed below.
| Component | Region |
|---|---|
| Application backend | United States |
| Database | United States |
| File storage | United States |
| AI services | United States |
If you use the app from outside the United States, your information will be transferred to and processed there. Where required by law, those transfers are made under Standard Contractual Clauses or another approved transfer mechanism. Canadian data residency is available to organisation customers on request. If your organisation requires data to remain in Canada, contact us before deployment.
| What | How long |
|---|---|
| Account details and coaching content | While your account is active, then deleted within 30 days of closure |
| Voice recordings from role play | Deleted within 24 hours of transcription |
| Role play transcripts and scorecards | Treated as coaching content, above |
| Encrypted backups | Purged on a rolling 90-day cycle |
| Crash and diagnostic logs | 90 days |
| Records required for tax, accounting or legal reasons | As long as the law requires |
Where your employer holds the account, deletion also follows the terms of their agreement with us.
No system is perfectly secure. Use a strong, unique password, and tell us immediately if you believe someone else has accessed your account.
Depending on where you live, you have some or all of the following rights: to access the personal information we hold about you, to correct it, to delete it, to object to or restrict how we use it, to receive a copy in a portable format, and to withdraw consent you previously gave. Residents of California, Canada, the United Kingdom and the European Economic Area have specific statutory rights along these lines.
If you are in the EEA or the UK, you may complain to your local supervisory authority. In Canada, you may complain to the Office of the Privacy Commissioner of Canada. We would rather you came to us first, so we have a chance to put it right.
CLEAR Super Coach is a workplace tool intended for adults in management roles. It is not directed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with information, contact us and we will delete it.
We update this page when our practices change, and we revise the date at the top when we do. If a change materially affects how we handle your information, we will tell you in the app or by email before it takes effect.
Get CLEAR Leadership, LLC. Privacy questions, requests and complaints:
privacy@clearperformancecoaching.com
© 2026 Get CLEAR Leadership, LLC